Returns & Exchanges
At Sirona Hygiene Private Limited, we strive to ensure your complete satisfaction with every purchase; however, due to the intimate nature of our products, we offer a 7-day return policy for items that are damaged or defective upon arrival. Please ensure all returned goods are unused and in their original packaging to qualify for a replacement or refund.
Initiate Request
Log into your account or contact our customer support team within 7 days of delivery to report any issues with your order.
Verification Process
Upload clear photos or videos of the damaged or incorrect product through our returns portal for quality assessment by our team.
Package Pickup
Once approved, keep the product in its original box with all tags intact for our courier partner to collect from your address.
Refund or Replacement
After we receive and inspect the item at our warehouse, we will initiate a full refund to your original payment method or ship a replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing